Routine appointments

If you are experiencing a life threatening medical emergency, or symptoms of a life threatening medical emergency such as:


Heart attack – DIAL 999  Symptoms of a heart attack – NHS (

Routine appointments are available to book 2 weeks in advance, you can do this in a number of ways:

  • face to face at the surgery
  • via the telephone on 01384 566929
  • online via Patient Access/the NHS App.

Appointments can also be changed or cancelled in the same way.

Emergency appointments are released daily at 8am.

 The reception team are fully trained in sign-posting patients to the appropriate service after listening to their symptoms when they contact the surgery;

Refer to Clinical Pharmacist

ALL patients with the following symptoms will be sign posted to the clinical pharmacists, these appointments are all over the telephone and between the hours of 9:00am and 5:00pm and 6:30pm and 8pm Monday to Friday. Appointments are also available on Saturdays between the hours of 9:00am and 5:00pm.

  •  Chest Infections
  • UTIs
  • Medication Reviews/Queries
  • Ear Infections
  • Throat Infections
  • Spots/Rashes
  • Med3s

Refer to Paediatric Hub

ALL patients who are under 18 years of age and have upper respiratory infections will be sign posted to the Paediatric Hub at Glebefields Health Centre.  This will be a face to face appointment with a GP there.

Refer to the Community Pharmacy

ALL patients who are over one year of age will be signposted to a community pharmacy of their choice if they have the following symptoms:

  • stings (including stings with minor swelling or redness)
  • cold sores/coughs (new coughs, less than 3 weeks)/flu symptoms/sore throat
  • blocked and runny noses/throat congestion/excess mucus/hayfever
  • earache/ear wax and blocked ear/hearing problems
  • conjunctivitis/dry eyes/red eyes/tired eyes/sticky eyes/eyelid problems
  • constipation/diarrhoea/colic/heartburn and indigestion/haemorrhoids/rectal pain/vomiting and nausea
  • hay fever/sleep difficulties
  • cystitis/vaginal discharge/vaginal itchiness or soreness
  • headaches/migraines/ upper and lower limb pain/sprains and strains
  • acne/athletes foot/blisters/dermatitis/hair loss/nappy rash/oral thrush/ringworm and threadworm/scabies/skin rash/warts/verrucae
  • teething/toothache
  • minor swelling

Cancelling your appointment

Consult with a Doctor online

You can also contact a Doctor online using our online triage/messaging service, just click the link below to get started.

Extended access

Practices are working in partnership to provide additional GP/Nurse/Healthcare Assistant/Clinical Pharmacist appointments between 6.30pm – 8pm during the week and Saturday during 9am -5pm. These routine appointments are provided at Portway Family Practice.

To book these appointments during normal practice working hours please call and speak to the receptionist at your registered practice. You are able to speak to someone at the out of hours service during 6.30pm-8.00pm Monday – Friday and Saturday between 9.00am and 5.00pm on: 0121 612 3422

Home visits

Home visits are intended for patient’s whose illnesses prevent them from attending the surgery.

If you think a home visit is necessary, please phone before 11.30 am.  Home visits are usually carried out after morning surgery but may be later in the day if we have many requests.  In these circumstances, your description of the problem helps us to assess priority